Visa & Consular Assistant (m/f) vacancy at the Embassy of Ireland in Berlin
1 year temporary fixed term contract
Deadline for receipt of applications: 14:00 Friday, 12 May 2017
This is a demanding role in a busy working environment. The successful candidate will be a highly motivated, energetic and enthusiastic individual, who will work under the supervision of the diplomatic team. S/he will work primarily in the consular section, which is responsible for the provision of services and assistance to Irish citizens and visa applicants, as well as emergency planning and response. The successful candidate will process visa applications; provide general information on visa matters; respond to public queries; maintain visa records; update the visa pages of the embassy website; manage visa files; provide support to the wider consular team and, where necessary, to other sections of the embassy.
The position will involve on-the-job learning and the successful candidate will ideally have:
- A vocational or university qualification such as languages, translation/interpreting, administration, legal studies or international relations;
- Experience in a customer service role;
- Excellent written and oral communication skills in German and English with at least C1 level; proficiency in both languages (ideally a native German speaker with at least C1 level English);
- A high level of administrative skills, including proficiency in Microsoft Outlook, Word and Excel;
- Exceptional interpersonal, customer service and problem-solving skills;
- The ability to work well under pressure, pay attention to detail, and follow up tasks;
- A flexible attitude and the ability to make a positive contribution to the overall team spirit;
- A high level of discretion, commitment and reliability.
Candidates will be short-listed for interview. Only short-listed candidates will be contacted prior to interview. Shortlisted candidates must be available for interview at the embassy between 22 and 26 May. Interviewed candidates will be asked about their professional experience, qualifications, suitability for the position and interest in working at embassy. The selection process will include an oral and written language assessment. The embassy does not refund travel expenses.
How to apply
Applications must be submitted in English by email only to the following email address: ambofficeberlin[at]dfa[dot]ie. The email should contain the subject line Visa & Consular Assistant and be no larger than 15MB. Certificates and degrees in German or English do not need to be translated. The application must contain:
- Cover letter (1 page max) addressing your suitability for the position and interest in working with us;
- CV/résumé (2 pages max);
- Two nominated referees with contact details;
- Copies of relevant academic and professional qualifications scanned into one PDF attachment.
Starting date: 1 June 2017 (no later than 3 July).
Contract duration: 1 year temporary fixed term contract
Working hours: 35 hour week minimum (09.30-13.00 and 14.00-17.30) with occasional additional attendance for which time-in-lieu will be granted
Salary: €2108 per month (gross) plus 13th month
Annual Leave: 26 days annual leave in a calendar year
- Deadline for receipt of applications is 14:00 Friday, 12 May 2017;
- Canvassing/lobbying will disqualify;
- The embassy will not confirm receipt of applications;
- Candidates will be shortlisted for interview;
- The embassy will only contact shortlisted candidates before the interviews;
- Interviews will take place at the embassy between 22 and 24 May 2017;
- Candidates called to interview will have oral and written language assessments to determine that their spoken and written German and English are C1 level or above;
- The successful candidate must have an unlimited right to reside and work in Germany;
- This position carries no entitlement to a permanent position at the embassy or an established position within the Irish civil service;
- Any personal information submitted to us will only be used for its intended purposes and will be destroyed when no longer needed. Any other processing or disclosure of personal data is not allowed other than in the exceptional circumstances provided for under Ireland's Data Protection Acts;
- By submitting information electronically, applicants accept that data may not be fully secure.