Our Passport WebChat is open Monday to Friday, 9.30am - 3.30pm ET / 8.30am - 2.30pm CST / 6:30am-12:30pm PT. Chats may be recorded for training and quality control purposes.
While all WebChat operators are staff of the Department of Foreign Affairs, this software solution is powered by a third party: Edgetier.
Further information available at:
Use the form below to get in touch with us.
Please note if you have a passport query we ask that you use the WebChat feature found above on this page. Passport email queries will not be responded to.
Please note that your email address will be validated on entry.