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FOI Request 18/123


Category

Other

Reference

FOI Request 18/123

Request

The number of staff who are part of the dedicated customer communications team tasked to the passport office. 

The number of calls answered daily for the last 60 days. 

The number of Webchats dealt with daily for the last 60 days. 

The number of contact us emails dealt with (Daily) in the last 60 days.

The number of hours where any of the 3 communications services were unavailable in the last 60 days- ideally broken down by each contact method.

Date

May 10, 2018

Replied

June 7, 2018

Reply 18/123