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Contact the Passport Service

If you have a query regarding passport applications, please contact our Customer Service team who will be happy to assist you.

At Level 5 of the National Framework for Living with COVID-19, our staff cannot provide detailed updates on FBR applications as they do not have access to the system. They can only provide general advice.



Important Notice: Are you waiting to receive back your supporting documentation from your passport application? Your new passport is sent to you separately to your supporting documents. We are working to dispatch documents back to applicants but this will be slower due to the Level 5 restrictions.

For an update on the current provision of Passport Services click here:

Please note that while all webchat operators are staff of the Department of Foreign Affairs and Trade, this software solution is powered by a third party: Edgetier.

Further information available at:


Our phone lines are now closed due Ireland being at Level 5 of the National Framework for Living with COVID-19.

Webchat remains open but cannot give any detailed update on your application. They can only answer general queries and escalate genuine emergencies for assistance. An emergency is the requirement for a passport due to the death or serious illness of a family member or for emergency medical treatment of the applicant