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Contact the Passport Service

If you have a query regarding passport applications, please contact our Customer Service team who will be happy to assist you. Please note that we are unable to answer Foreign Birth Registration queries. If your query refers to a Foreign Birth Registration, please select here.


Important Notice: Are you waiting to receive back your supporting documentation from your passport application? Your new passport is sent to you separately to your supporting documents. At the moment there is a 4 - 6 week delay in sending back supporting documents. This is the same delay for all applicants and we are trying to work through this as quickly as possible.

For an update on the current provision of Passport Services click here:

Please note that while all webchat operators are staff of the Department of Foreign Affairs and Trade, this software solution is powered by a third party: Edgetier.

Further information available at:


Our phone lines are open from 8am - 5pm, Monday to Friday. The Customer Service team can be contacted at +353 1 671 1633.