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Contact the Passport Service

The Customer Service Hub helps thousands of customers every week. Agents are available through our phone and webchat services from Monday to Friday, 9am to 4.30pm.

The online tracker is the fastest way to check on the progress of your application. Please use the tracker if you are looking for an update on the progress of your application: https://passporttracking.dfa.ie/

Please note that a Customer Service Hub agent won't have any additional information available if your application is progressing in line with our current turnaround times.

Over 90% of passports will issue on the estimated issue by date where the correct documents have been submitted. If we ask for further documents, the estimated issue by date will change based on when these are submitted to the Passport Service. Find out more about our documentary requirements here: https://www.dfa.ie/passports/documentary-requirements/

A Customer Service Hub Agent can confirm if supporting documents have been received but they cannot tell you if they are correct. All documents must be verified and checked by specially trained staff. 

A Customer Service Hub agent can:

  • Provide updates on the status of the passport application. This is also available here without talking to a Customer Service Hub Agent: https://passporttracking.dfa.ie/
  • Offer advice and assistance if you are experiencing a medical emergency or death of a family member abroad.
  • Confirm if supporting documents have been received and provide advice and guidance if we require additional supporting documentation to allow us to process your application.

A Customer Service Hub agent cannot:

  • Fast track a passport application before the estimated issue by date. You can find out your estimated issue by date here: https://passporttracking.dfa.ie/
  • Fast track a passport application even where proof of travel is provided. This is even when the rest of the travelling party have valid passports.
  • Arrange for you to collect a passport.
  • Arrange the return of original supporting documents (including travel documents) except for medical emergency or death of a family member abroad. These will be dispatched within 4 weeks of the passport being dispatched.
  • Provide you with information on tracking your passport once it is in the post. All passports are dispatched through An Post. You can track the delivery in Ireland using the An Post tracker number. This can be found on https://passporttracking.dfa.ie
     

Resubmission links

If you need a resubmission link, please complete this form. This will send you a link without you needing to speak with one of our Customer Service Hub team. We will send the link to the e-mail on the Passport Online application within 5 working days.

Phone

Our phone lines are open from 9am – 4.30pm, Monday to Friday. The Customer Service Hub can be contacted at +353 1 671 1633. Please note that calls may be recorded for training and quality control purposes.

WebChat

Our WebChat is open from 9am - 4.30pm, Monday to Friday. During our business hours, please refresh this page if the webchat icon is grey. When it is green, you can connect to a webchat agent.

Please note that chats may be recorded for training and quality control purposes.

Please note that while all WebChat operators are staff of the Department of Foreign Affairs, this software solution is powered by a third party.

WebChat

Our WebChat is open from 9am - 4.30pm, Monday to Friday. Please note that chats may be recorded for training and quality control purposes.

Please note that while all WebChat operators are staff of the Department of Foreign Affairs, this software solution is powered by a third party.