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Cookies on the DFA website

We use cookies to give the best experience on our site while also complying with Data Protection requirements. Continue without changing your settings, and you'll receive cookies, or change your cookie settings at any time.

Contact the Passport Service

If you have a query regarding Passport applications, please contact our WebChat or Phone teams who will be happy to assist you. We only deal with Foreign Birth Registration queries by phone.

WebChat

Our customer care team is available to handle queries from 09:00 – 16:30, Monday to Friday (excluding Bank Holidays) 

Please note that while all webchat operators are staff of the Department of Foreign Affairs and Trade, this software solution is powered by a third party: Comm100.

Further information available at: