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Update on Provision of Passport Services

Passport Online

The Passport Service has paused operations in line with the move to Level 5 of the Government's National Framework on Living with COVID-19 from 24 December 2020.

Passport Online is open to all applicants, including children, renewing their passports and those applying for their first passport who are resident in Ireland, UK, EU, EEA and Switzerland. These applications will be processed when the Passport Services resumes operations at Level 4.

To apply via Passport Online, please click here.

We are requesting that customers do not submit supporting documentation to us. If you have submitted supporting documentation to us, it is will be held securely. If you need documents returned to you, please contact our WebChat service

If you have not submitted supporting documents, please wait to submit until Ireland has returned to Level 4 or lower on the National Framework for Living with COVID-19.

Emergency Passport service

If you need a passport for travel in an emergency, please contact us through our WebChat service.

An emergency is defined as death or grave illness of an immediate family member, with a need for urgent travel within the next few days or for emergency medical treatment of the applicant.

The Emergency team will request proof of emergency.

First-time applications require a longer processing time.

If you are undertaking a non-essential journey with a reasonable excuse, please contact our WebChat service.

Documents cannot be delivered by hand as our offices are closed. Please do not post any documents to us until you have contacted our WebChat service

Please note that passport cards will not be produced during Level 5 restrictions.

This is a difficult time for us all. Even though our services are restricted we will continue to do our very best to help you at this time.

Contact Us

During Level 5, our phone lines are closed. If you need a passport for travel in an emergency (death or serious illness of a family member or for emergency medical treatment of the applicant), please contact us through our Customer Service Hub.

For the most up to date travel advice please check: dfa.ie/travel/travel-advice. If you are abroad, you should contact your local Irish Embassy or Consulate. They can advise you about your options for travel.

We advise citizens to follow HSE guidelines on restricting movements.

Passport Express

The processing of Passport Express applications, including Northern Ireland Passport Express and Great Britain Passport Express, is paused. The turnaround time after we resume will be 6-8 weeks.

Foreign Birth Registrations

The processing of Foreign Birth Registrations has paused in line with the move to Level 5 of the National Framework for Living with COVID-19 from 24 December.

If you have submitted supporting documentation to us, it will be held securely. However, we cannot retrieve supporting documents at this time.

If you have not submitted supporting documents, please wait until Ireland has returned to level 3 or lower on the National Framework for Living with COVID-19.

If you have an FBR query, please see here 

International Postal restrictions

During COVID-19, the Passport Service are working with An Post to deliver Passport Online.

An Post are continuing normal deliveries in Ireland, Northern Ireland, Great Britain and most of the European Union.

There are some international restrictions due to COVID-19. Information on An Post's international postal services are available here .

Where there is no An Post International service available, we are working to deliver Passport Online through our network of Embassies and Consulates. If you have pre-paid for delivery (€15), there will be no further charge.

What is Passport Express?

It is the only postal application method accepted in Ireland for passport applications. We will not process passport applications submitted by ordinary or registered post. We will send these applications back to you unprocessed.

How to Apply

  • Get an APS 1E passport application form from a Garda station or An Post office.
  • Complete your application form.
  • Bring your application form and documents to any An Post office.
  • Buy a Passport Express envelope.
  • Give your application to a counter clerk.
  • Pay with cash or credit/debit card.
  • Your receipt will have a tracking number on it that you can use to make enquiries about your application.

Check processing times

  1. Get an APS 2E passport application form from over 70 post offices.
  2. Complete your application form.
  3. Bring your application form and documents to one of these Post Offices.
  4. Buy a Passport Express envelope.
  5. Give your application to a counter clerk.
  6. Pay with cash or credit/debit card.
  7. Your receipt will have a tracking number on it that you can use to make enquiries about your application.

You must submit your postal application to your Embassy or Consulate in the country you live in. For example, if you live in the USA and are on holidays in Ireland, it is not possible to use Passport Express.

You need to get an APS 2E passport application form. You can get this form from:

  1. Complete your APS 2E form.
  2. Bring your application form and documents to the Post Office in Glasgow, Glasgow Post Office, 140 West Nile Street, Glasgow, G1 2RD or Liverpool, Liverpool Post Office, 1 – 3 South John Street, Liverpool, L1 8BN.
  3. Buy a Passport Express envelope.
  4. Give your application to a counter clerk.
  5. Pay with cash or credit/debit card.
  6. Your receipt will have a tracking number on it that you can use to make enquiries about your application.

 

How much does it cost?

View Passport Express fees.

How long does it take?

View our turnaround times.

Make sure your application is correct. Processing times are a guideline and not a service guarantee. Turnaround times can vary depending on the volume of applications.