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Fianáin

Úsáidimid fianáin ionas go bhfaighidh tú an taithí is fearr ar ár láithreán agus comhlíonaimid ár gceanglais Cosanta Sonraí ag an am céanna. Lean ort gan do chuid socruithe a athrú, agus gheobhaidh tú fianáin, nó athraigh do chuid socruithe fianáin ag aon tráth.

Ceisteanna Coitianta faoin bPas Ar Líne

Tá ceisteanna coitianta sna táib thíos faoi Iarratais Ar Líne ar Phas. Roghnaigh an chatagóir chuí thíos a bhaineann le do cheist.

Q. Can I get my passport online using ’Passport Online’?

Irish citizens can apply for first time passports and renewals online if they are resident in

  • Ireland,
  • Northern Ireland,
  • Great Britain,
  • the European Union,
  • Iceland,
  • Liechtenstein,
  • Norway,
  • Switzerland

Across the world, all Irish citizens can renew their passport book, renew their Passport Card, or apply for their first Passport Card online using ‘Passport Online’

‘Passport Online’ is the fast, secure and convenient service, available 24 hours a day, 7 days a week, 365 days a year.

The application takes ten working days plus postage.

It is the fastest way to apply for or renew your passport.

Q. This is the first time I am applying for an Irish passport. Can I apply online using ‘Passport Online’?

Irish citizens can apply for first time passports and renewals online if they are resident in

  • Ireland,
  • Northern Ireland,
  • Great Britain,
  • the European Union,
  • Iceland,
  • Liechtenstein,
  • Norway,
  • Switzerland

Across the world, all Irish citizens can renew their passport book, renew their Passport Card, or apply for their first Passport Card online using the Online Passport Service.

‘Passport Online’ is the fast, secure and convenient service, available 24 hours a day, 7 days a week, 365 days a year.

The application takes ten working days plus postage.

It is the fastest way to apply for or renew your passport.

Q. My passport has expired for more than 5 years. Am I eligible for the Online Passport Service?

Yes. If your passport was issued after 2006.

Q. My passport was issued in 2005 or prior to 2005, starts with S and has 6 digits. Can I use the Online Passport Service?

No.

Your passport is not a biometric passport as it was issued in 2005 or prior to 2005, and is not valid for online passport service. Please see alternative paper based application channels.

The online service is only available for the replacement of biometric passports (which begin with the letter P or L and followed by another letter and 7 numbers - example PA1234567).

You will need

  • your current passport,
  • a digital photograph,
  • an email address
  • credit/debit card.

You will need access to a printer for

  • First time applicants
  • application for a child
  • If your passport is expired for more than 5 years
  • if your current passport is lost or stolen

The online application will tell you of any other documents you may need to submit. More information on extra documents can be found here.

Q. How long will it take to complete the online application form?

The online application will take about 10 minutes. Make sure you have your digital photo or photo code ready to upload.

Q. Do I need to get my identity verified by a member of An Garda Síochána or an appropriate witness to renew my passport online?

No.

If you are an adult renewing your passport you do not need to have a member of An Garda Siochána verify your identity.

Q. Do I need to get my identity verified by a member of An Garda Síochána or an appropriate witness to make a first time application online?

Yes.

First time applications require that your identity is verified by a member of An Garda Síochána in Ireland or an appropriate witness outside of the State. The identity verification form will tell you what witness is required.

Q. How do I pay?

You must pay by debit or credit card. Pre-paid credit cards are also accepted. Currently, Visa, MasterCard, Diners Club International and American Express cards are accepted.

Q. Where can I get a receipt?

Your receipt will be provided on your application confirmation page which you can print out for your records. You will also receive an email which confirms that your application has been submitted.

Q. What happens if there is an issue following the submission of my online application?

We will e-mail you with any issues. Please check your spam or junk folders for e-mails.

If we cannot process your online application, we will cancel it. We will refund you any money paid. This refund will be via the original payment method.

Q. After I submit my application online, how long will it take to receive my new passport? 

Information on the current processing times for passport applications is available here.

Processing times do not include postage delivery time.

Some applicants have to submit extra documents. This could be guardian consent for a child or identity verification form. If you have to submit extra documents, the processing time begins when we get these documents. It's important to submit all documents as soon as possible so we can issue your passport.

Q. I received a clarification email and sent my reply. How much longer will it take to process my application?

If the issue has been resolved it will take approx. 5-10 working days to reprocess.

Q. Does ‘Passport Online’ conform to web accessibility standards?

‘Passport Online’ aims to comply with Level Double-A of the W3C Web Content Accessibility Guidelines.

Q. My child got their current passport when they were under 18. They are now over 18. Can they renew their passport using the ‘Passport Online’?

Yes.

Q. What do I need to apply for my child’s passport using ‘Passport Online’?

You will need

  • your child's current passport,
  • your child's digital photograph,
  • your email address
  • credit/debit card.

You will also need access to a printer for printing the Child Passport Identity and Consent Form.

Detailed information on passports for children is here.

This includes information on what to do if there are one or two guardians or if a guardian is deceased.

Q. There is more than 6 months validity remaining on my child’s passport. Can I renew their passport using the ‘Passport Online’?

Yes.

If your child's current passport is valid for more than 6 months, you must send it with application. This passport will be cancelled when the new passport issues.

The online application process will tell you where to send the passport.

Q. I wish to renew my passport online. I also wish to apply for a first time passport for my child. Should we both send our applications through Passport Express?

The ‘Passport Online’ is the quickest method for applying for a first time passport and to renew a passport. You can make both applications online.

Q. Do I need to return my child’s current passport to the Passport Service?

Only if it is valid for more than 6 months.

The online application process will tell you where to send the passport.

Q. Do I need access to a printer when renewing my child’s passport using the ‘Passport Online’?

Yes. You will need access to a printer.

At the end of the online process, a Child Passport Identity and Consent Form will be generated.

You will need to print this form. You will complete this form and have it witnessed by an appropriate witness.

We will also send a link to this form via email. If you are unable to print it immediately, you will be able to access the form for up to 5 days.

For security reasons you will only be able to access this form 5 times during the 5-day window.

If you need access after the 5-day window, please contact us for help.

Q. Do I need to have my child’s identity verified if I use ‘Passport Online’?

Yes, at the end of the online process, a Child Passport Identity and Consent Form will be generated. You will need to print this form and have your child’s identity verified by an appropriate witness. In Ireland, a member of An Garda Siochana has to witness all first time applications. For renewals, it is no longer necessary to have a member of An Garda Síochána verify your child’s identity .

We will also send you a link to this form via email so if you are unable to print it immediately, you will be able to access the form for up to 5 days.

If you need access after the 5-day window, please contact us for help.

Q. Do I have to bring my child to a Garda Station to have their identity verified if I use the ‘Passport Online’?

Only for first time applications within Ireland.

Your child’s first application must be witnessed by a member of An Garda Siochána.

If you live Northern Ireland or overseas, we have expanded the list of appropriate witnesses. They can verify the identity of your child, and witness the consent of guardians for all renewals. Gardaí are included on this list. Your child must be known to the appropriate witness who is confirming their identity. It is the responsibility of the guardian(s) accompany the child to the witness for signature. A full list of acceptable witnesses can be found here.

Q. Who should accompany my child when having their identity verified?

‘Guardian A’ who completed the online application and declaration must accompany the child when their identity is being verified. This guardian will be identified as ‘Guardian A’ on the Child Passport Identity and Consent Form.

 You (Guardian A) MUST use the same witness to verify the child’s identity and witness your consent. The second guardian ‘Guardian B’ can use the same witness, or a different witness, to give their consent.

Q. How do I give consent to the issuance of a passport for my child if I use ‘Passport Online’?

At the end of the online process, a Child Passport Identity and Consent Form will be generated. You will need to print this form and have the consent of each guardian/guardians witnessed by an appropriate witness.

We will also send you a link to this form via email, you will be able to access the form for up to 5 days. Note: For security reasons you can only access this form 5 times during the 5-day window.

A guide to guardianship as it relates to passport applications can be found here.

If you need access after the 5-day window, please contact us for help.

Q. My child is living with me and their other guardian is residing elsewhere. How can we give consent?

After the online application and payment has been made, a Child Passport Identity and Consent Form is generated. This form can also be accessed through the confirmation email that is sent to the email address provided. The form can be accessed a total of 5 times. The second guardian can print a second copy of the Child Passport Identity and Consent Form. They can have their consent witnessed separately.  

If you need access after the 5-day window, please contact us for help.

Q. What happens if there is an issue with my child’s online application?

We will e-mail the person who made the application online (Guardian A) with any issues. Please check your spam or junk folders for e-mails.

If we cannot process your child’s online application, we will cancel it. We will send a letter to explain this to the address of the child. We will refund you any money paid. This refund will be via the original payment method.

Q. After I submit my child’s application online, how long will it take to receive their new passport?

The processing of the application will not begin until all supporting documents are received. Please see information on the current turnaround times.

Note: Processing times do not include time for postage.

Q. I received a clarification email and sent my reply. How much longer will it take to process my child’s application?

A. If the issue has been resolved it will take approx. 5-10 working days to reprocess. This does not include the time it takes to post your child’s passport.

Q. Do I need to send my child’s previous passport after their new passport has been received?

A. No. If you have already received your child’s new passport, you do not need to return their previous passport.

Q. Do I need to provide documents in support of my application?

For most adult passport renewal applications, no documentation is required. First time applicants will need to print an extra Application Cover Page. Some adult applications (such as lost passports) will need extra documents.

For child applications you will need to print the Child Passport Identity and Consent Form. This form will need to be witnessed and submitted to the Passport Service. Find more information here.

You will be informed early in the process if your application requires supporting documents. More information is available here.

Q. Do I need to return my current passport to the Passport Service?

If your current passport book is valid for more than 12 months, you must submit it. If your child's passport book is valid for more than 6 months, you must submit it.

We will tell you what to do during the online application process.

Q. Where do I post my documents to?

When you finish your online application, you will print an Application Cover Page. This will tell you where to send your documents.

We recommend that you use a secure method of postage to ensure that the Passport Service receives your documents.

If you live in Ireland, a postage label will be generated. You should print this label and affix it to the envelope with your documents. The envelope must be posted to the Passport Service.

NOTE: Each envelope must contain documents for one application only.

If you are living in Northern Ireland, the UK or elsewhere, please use a secure method of postage.

In some countries, the local postal services are not reliable. In this case, you will submit your documents to your nearest Irish Embassy. They will securely deliver them to the Passport Service. The online application system will tell you if you need to do this.

Q. Will my application be processed without documents (if required as part of the application process)?

No.

The Passport Service will ask for documents. We can only process the application when you submit these documents. The processing time does not include the time it takes you to submit your documents.

You should factor in postage times into the overall turnaround time for the processing of your application.

Processing times also exclude the time it takes for your passport to be delivered to you when it is printed.

Q. I have received my passport book but have not received my original documents back?

Where you have provided original documents in support of your application they will be returned to you separately from your new passport book.

Q. I have received my new passport. Do I have to return my old passport now?

No, once you have received your new passport, there is no need for you to return your old passport.

Q. How will I receive my new passport?

If you reside in Ireland your passport will be delivered by Express post and does not need to be signed for.

If you reside outside of Ireland, your passport will be sent by registered post and will need to be signed for at delivery. You should provide a daytime delivery address if it is different from your home address.

Due to unreliable postal services in some countries, passport books may be sent to your nearest Irish Embassy, who will contact you directly to arrange collection or delivery.

Q. Can I get my passport posted internationally? How much will it cost?

Yes, your passport can be posted worldwide. There is be an additional postal fee of €5 for all applications.  Where your application is returned to your local Embassy, the Embassy will advise on local postage charges.

Can I get my passport posted in Ireland? How much will it cost?

Postage is free for adult applicants. It costs €5 for children’s applications because of the additional postage costs to submit documentation like the guardian’s consent.   

Q. If I apply for a Passport Book and Passport Card, will they be delivered together?

No, they will be delivered separately. Your passport book will be delivered first followed by your Passport Card approximately one week later.

Q. Can my passport be sent to my work address?

Yes, your passport will be sent to the address you inputted in the online application form.

Q. Why is my passport book being sent to my nearest Irish Embassy?

Due to unreliable postal services in some countries, passport books may be sent to your nearest Irish Embassy.  They will contact you directly to arrange collection or delivery.

Q. How will my documents be returned to me?

Original documents will be returned to you following the processing of your application. Photocopies of documents will not be returned.

Your original documents will be returned separately from the passport book /card. If you requested a book/card bundle, the passport book and card will not be sent together.

If you live in Ireland, your original documents will be delivered by Express Post. You do not need to sign for your passport at delivery.

In the rest of the world, including Great Britain, your documents and passport will be sent by registered post and you will need to sign for them at delivery. You can enter a separate daytime delivery address.
In some countries, the local postal services are not reliable. In this case, you will be contacted by your local Embassy. They will arrange for collection or delivery.

Q. I have received my original documents back but have not received my new passport book?

Documents will not be returned together with your new passport. Where you have provided original documents in support of your application they will be returned to you separate from your new passport.

Q. I have received my new passport but have not received my original documents back?

Where you have provided original documents in support of your application they will be returned to you separate from your new passport.

Please see information about the current turnaround times for passport applications. Processing times do not include postage delivery time. If additional documents are required to support your application, the processing of the application will not begin until those documents are received.

Yes, you can track the progress of your application by clicking here.

Q. My personal circumstances have changed and I wish to change my name on my passport. Can I change my name on my passport using ‘Passport Online’?

Yes.  You can change your name through the Online Passport Service.

You will need to post your current passport and additional supporting documents to the Passport Service.

The full fee for your new passport will apply.

For further information on name changes and supporting documents required please see here.

Q. I have obtained a gender recognition certificate. Can I apply using ‘Passport Online’?

Yes.

Please see more details on the documents required.

Q. I want an observation recorded on my passport, can I do this using ‘Passport Online’?

Yes. You can record observations on your new passport using the online service.

You can have your previous passport number or your birth certificate name entered as an observation.

You may need to post additional documents to the Passport Service to support your application.

For further information on observations please see here.

Upholding the integrity of the Irish Passport is a key commitment of the Passport Service. The PSC is the most efficient way for an applicant to verify their identify. This ensures that their application can be processed quickly.

We need further verification of identity from:

  • adults making first time applications
  • adults where their last passport has been lost or stolen
  • adults where their last passport has been expired for more than 5 years

If you need to verify your identity and do not submit a Public Services Card, we will contact you to provide more documentation.

You will need to submit an original government issues photographic identification. This could be a valid driver's licence or a valid passport from another country. You can also attend for an interview in person at the Passport Office in Cork or Dublin. You will need to make an appointment to attend for interview. Please allow for 10 working days to arrange an appointment.